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Touchmark is a progressive company that develops, owns, and operates active adult and retirement communities in the United States and Canada. It strives to keep abreast of new advancements in our industry. We research new products and services; recruit and select caring, qualified employees, provide in-service education and opportunities for advanced training; and work with community resources to stimulate public awareness and positive reciprocal relationships.
More than 1,200 people work at Touchmark, which was founded in 1980. Founder and CEO Werner G. Nistler, Jr. believes that each person at Touchmark is a very important member of our team …“a team that provides the best possible services, where TEAMwork means Together Everyone Achieves More.”
Touchmark is an Equal Opportunity Employer.
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Employee Spotlight: “An attractive plate in a timely manner ... ”
Waterford on West Century, Bismarck North Dakota
Yvonne Kasalek
Wait Staff
As a member of the wait staff at Waterford on West Century, Yvonne Kasalek lives and works by a golden-rule philosophy.
“I like to treat residents as I would want my parents treated,” says Yvonne, who has worked at the Bismarck community for four years. She serves during the breakfast and lunch hours and helps with cleaning and resetting the dining room—and she’s always looking for other ways to help.
“We’re pretty well cross-trained and can help out almost anywhere. It’s a teamwork environment here.”
When further describing her job responsibilities, Yvonne says, “Our main job is to take care of the residents.” Giving an example, she explains that when she sees a new resident come to the dining room for the first time, she tries to seat the person next to another resident who will include him/her in the conversation. “I’ve been the stranger enough to know it is nice to reach out to someone,” says Yvonne. “I like to help the person relax and enjoy the meal, and I always go back and check on them.”
A rainbow of careers
Yvonne, a mother to three daughters and grandmother of nine, has experienced a number of colorful careers. She worked eight years as a certified coating and painting expert for Sherwin-Williams, where she would travel to customers’ homes and help them select harmonizing paint, carpet, draperies, and bedding. On top of smaller projects, Yvonne estimates she did at least 12 complete home-decorating jobs. She later worked for Bismarck’s Medcenter One in the dining area as a cashier. Each day, Yvonne and other employees served approximately 900 people.
Experience from these colorful, fast-paced jobs transfers to her current position on the Waterford team. “Food is an art form, and I feel like I can help present an attractive item,” says Yvonne. “I also like to be moving, and this job keeps me moving.”
Yvonne also treasures the time with residents. “They have great stories to tell … many years of wisdom.”
Yvonne’s moments outside of work are filled with spoiling the grandchildren, going dancing each month, playing cards with friends, and reading romance novels. She frequently visits her “local” daughter and her family and travels occasionally to Oklahoma and the Minneapolis area to see her other daughters and their families.
Food Services Manager Doreen Koppang supervises the 40-member Dining Services team, including Yvonne.
“Yvonne offers great customer service, and she does a wonderful job with the residents. She’ll get them what they need and want, and she cares,” says Doreen. “She knows what Touchmark is expecting, and she comes through.”
Armed with her others-focused attitude, Yvonne always aims to deliver ... a warm smile and an attractive plate in a timely manner.




© 2008 Touchmark